The engineer’s job is to hear the equipment’s needs, repair that equipment, and get it back up and running to its optimum capability. iCare’s job is to hear the customer’s needs, and find a solution that works best for you, 24/7/365. Our iCare department is all about taking care of the customer experience. With personalized updates every step of the way and a convenient customer portal, customers are confident that their issues are being addressed, prioritized, actively serviced, and taken care of. Eliminating your stress by minimizing down time is always our goal. SouthWest takes it one step further with the final and most important call: the follow up/follow through. We value your interaction with iCare, and take your feedback seriously to better serve and cater to our customers.