What is End of Life? When an OEM, such as GE, decides that a system is at the “end of serviceable life,” what they are basically saying is that they will no longer be making parts for that machine. You may have heard this term… Read More »What Does “End of Life” Mean for Your GE MRI Scanner?
At Southwest, we believe that it is our job to equip you with the equipment you need to provide your patients with outstanding patient care. This is why we hold ourselves to the objective standards of ISO 13485. To learn more about what that means,… Read More »International Standards for Medical Devices
Liquid helium is the coldest element in the world, and maintaining its liquid state is highly specialized and requires constant monitoring. For anyone familiar with this element and how it works with MRI systems, you know that boil off is an accepted and expected factor… Read More »Top 5 Reasons You’re Losing Liquid Helium
A Unique Perspective By unique circumstances, I was fortunate enough to work for the OEM in a timeframe when there were many, many generations of equipment coming through. In my lifespan with the OEM, I lived with them for 15 years, they were my job,… Read More »Don McCormack explains how a unique perspective has helped to form the structure and success of SWMR
The difference between an MRI and an iPhone It’s a common mistake of customers to believe that an MRI is like a computer or iPhone. So, in the world that we have with high-tech electronics, your iPhone gets old and it can’t keep up with… Read More »No, an MRI does not get outdated like an iPhone
The helium that powers MRI machines is not the same as the kind that makes your voice sound like Alvin the Chipmunk. But you probably already knew that. Liquid Helium, as opposed to a gas, is used as a cryogenic refrigerant. In this form, it… Read More »Your MRI and Liquid Helium
iCare In my opinion the point of service isn’t to manage a customer’s pain and make sure that they get just enough service, or parts to keep them happy. This is what I saw taking place with the OEMs and is is the reason I… Read More »iCare
Refurbishment When parts enter the facility for refurbishment, an experienced team performs a thorough inspection and bench tests each part using standard diagnostic testing. If there is any sign of wear on the parts, such as pads for cradles, they are assigned for replacement. Before… Read More »All About Southwest Parts Refurbished
It is common for us to go in and do really high-end calibration, maybe a passive shim or a supercon shim, for a company that has the ability to service equipment, but doesn’t have the ability to do some of the specialized work. Our direct… Read More »The company service companies rely on
What is the importance of refurbishment and testing? A previously owned system will undergo a refurbishment process to be restored to the same quality as a new system using original parts, test equipment and procedures. Service coverage, including things like installation, warranty, applications training and… Read More »Importance of Refurbishment and Testing
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